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Axtro Act – Purchase Policies and Frequently Asked Questions
1. When will I receive my tracking code?
Your tracking code will be sent to your email within up to 7 business days after the payment is confirmed. We recommend checking your spam or junk folder as well.
2. Do all orders include a tracking code?
Yes. All Axtro Act orders include a tracking code, which will be sent directly to your registered email address.
3. My product arrived damaged. Can I exchange it?
Axtro Act prioritizes product quality. If you receive an item with a defect, contact us exclusively at support@axtroact.com within 7 calendar days after delivery.
Exchanges for defective items will be processed at no additional cost. All exchange, return and support requests must be submitted exclusively by email to ensure efficient and organized service.
4. What payment methods do you accept?
We accept payments via credit card and other international payment methods available at checkout. Installment options may be available depending on your region and payment provider.
5. How are refunds processed?
Once a cancellation or return is approved, the customer will receive proof of refund.
Credit card purchases: refunds are issued directly to the original card, according to the processing timeframe of the card issuer.
Bank transfer or external payment methods: refunds will be issued to the same account used during payment, or through the payment platform when applicable.
Refund initiation may take up to 5 business days after confirmation of your request.
Secure Delivery
We provide secure worldwide delivery. Once the order is shipped, a tracking link will be sent to the email used during checkout.
If an issue occurs and the order is not delivered due to carrier error or proven loss, Axtro Act guarantees a full refund of the order amount.
Our website is fully secure. Payments are processed through trusted global payment providers, using encrypted and fraud-protection systems. Credit card purchases may undergo an anti-fraud review to ensure safety for both the customer and the store.
Payment confirmation may take between 1 and 3 business days, depending on your payment provider.
Guarantee
We guarantee delivery worldwide or your money back in the event of confirmed loss.
Once your order is posted, the tracking code will be sent directly to your email and, when applicable, to your WhatsApp in up to 10 business days. Be sure to complete your account information to ensure proper notification.
If your order experiences an unexpected issue and is not delivered, Axtro Act will issue a full refund once loss is confirmed.
Security
Axtro Act is a fully secure and reliable website. Payment processing is handled through international encrypted platforms that protect your data.
Credit card payments may undergo anti-fraud screening to ensure safety for both parties.
Payment confirmation may take 1 to 3 business days depending on your card issuer and payment platform rules.
Delivery Time and Tracking
Because our products are sourced from international suppliers, shipping times may vary based on region and customs processing.
Estimated delivery time: 9 to 35 business days, depending on your location.
All orders include a tracking code that allows full monitoring until delivery. The tracking code will be sent to your email in up to 10 business days after order confirmation.
Important: accurate and complete customer information is essential to receive tracking details and ensure successful delivery.
Exchange and Return Policy
To request an exchange or return, you must contact us by email at support@axtroact.com within 7 calendar days after receiving your product. Include your order number, the item you wish to exchange, and the reason for your request.
Within 48 business hours, we will provide instructions on how to proceed.
To qualify for an exchange or return, the item must be sent in its original packaging and must not show any signs of use. Items with wear or damage will not be accepted.
If the request is not made within 7 days of delivery, the customer will lose the right to exchange or return.
Exchanges are processed only for defective products.
Order cancellation due to change of mind must be requested within 24 hours of payment.
Additional Information
The tracking code may take up to 10 days to update on the tracking platform, and may temporarily show messages such as “Item not found.”
Since products may be shipped from different suppliers, items in the same order may arrive separately.
Slight color variations or a size difference of 1 to 3 centimeters may occur depending on manufacturing batches and display screens.
Axtro Act is not responsible for incorrect or incomplete addresses provided by the customer. In such cases, refunds will not be issued.
If a package is returned due to failed delivery attempts or because it was awaiting pickup, a reshipping fee will be charged.
By completing a purchase, you confirm that you agree with the policies stated here, including delivery estimates and the possibility of unforeseen delays.